Client Access

We currently have an opportunity for a Customer Advocate. We have a position to provide comprehensive administrative support and customer service to national customers and Director, Customer Advocacy.

This position will be the “point of contact” for escalated service issues and maintain the customer’s goodwill by facilitating the highest level of customer satisfaction.  A candidate must have strong administrative skills, excellent communication skills, both verbal and written along with the ability to manage multiple priorities in a fast-paced environment.  This role will also assist with project management support including planning, implementation and tracking of projects. Ideal candidates will also have advanced reporting & data analysis skills.

Expectations and Responsibilities:

  • Customer satisfaction by investigating customer issues, problem solving and bring to resolution in timely manner.
  • Assist with project management support including planning, implementation and tracking of projects.
  • Assist Director, Customer Advocacy with timeline and project setup.
  • Identify Project Managers for Service projects such as Kaba and alarm panel upgrades.
  • Conduct weekly meetings for outstanding projects with Project Managers and Regional Managers.
  • Assist Project Managers with issues that occur during the project such as missed tech meets, parts/product issues, etc.
  • Report project updates and completion timelines to Director, Customer Advocacy.
  • Interact with vendors to insure timely and accurate order processing.
  • Lead Weekly meetings.
  • Assist Customer Support Manager with the Tuesday RM call and report outstanding issues/expedited calls.
  • Point of contact for Director, Customer Advocacy and provide reporting, including compilation of information from multiple sources.
  • Send daily open call update for calls that are open over 10 days.
  • Send group reporting for Projects.
  • Compile and send daily, weekly, and quarterly reports.

 

Other duties as assigned that fulfills the mission and abide by the values to ensure the success of the company.

Requirements:

  • Strong organizational skills.
  • Excellent communication skills, both verbal and written.
  • Strong computer skills in Microsoft Office (Excel, PowerPoint and Word) required.
  • Good interpersonal skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong sense of urgency.
  • Demonstrated ability to manage complex projects.
  • Demonstrated experience in drafting project plans, managing tasks, time, resources and budgets.
  • Ability to lift at least 30 pounds

Preferred, but not Required:

  • High School degree, some college background preferred. 
  • 3-5 years business experience with demonstrated successful track record.
  • 3-5 years of industry experience in physical and electronic security equipment
  • Retail banking experience preferred (in a teller, head teller/supervisor platform).
  • Experience with Access, SQL, Crystal Reports or other advanced reporting/analysis platforms is preferred.

Due to the nature of Brown Security Solutions business, all qualified candidates will be subject to a criminal background, drivers and drug pre-employment screening.

Job Type: Full-time

If interested, please email your resume to: careers@brownsecuritysolutions.com or TEXT: BROWN to 716-287-8400.

 

                                                                                                                                    

 

 

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