We are seeking a detail-oriented and organized Call Center/Dispatch Manager to join our team.

Responsibilities:

• Customer satisfaction by investigating customer issues, problem solving and bringing to resolution in timely manner.
• Be the keeper and guru of our Customer Service Portal: Enter detailed service call information, add new customers and equipment.
• Train customers on how to use portal.
• Act as backup for Service, Parts, and Sales departments.
• Purchasing: Backup for Projects and Parts
• Assist and support Service Coordinators daily. Organize and help during peak times.   
• Run monthly call reports, PM schedule management, answering phones, etc.
• Act as Service Coordinator for all subcontractors. Coordinate and schedule subcontractors for any service call where it is needed.
• Work with Corporate Service Manager to ensure technicians are meeting SLA’s.
• Coordinate onboarding of new customers.
• Work with Salesperson to get all pertinent information for portal and QB.
• Schedule handoff meeting with Sales / Service / Finance.
• Manage office supplies inventory and place orders when necessary.
• Coordinate and schedule meetings, appointments, and events.
• Handle incoming and outgoing correspondence, including emails and phone calls.
• Travel Coordinator: Book hotel, rental car, flights as needed for all BSS employees.

The successful candidate should possess the following skills:

-Call Center - Dispatch Experience is a must.

- Proven experience in office management or a similar role
- Proficiency in organizational tasks and multitasking abilities
- Strong supervisory skills to oversee clerical staff effectively
- Familiarity with training development practices
- Excellent phone etiquette and communication skills

Physical Demands:

• Sit for long periods of time.
• Lift up to 50 pounds
• Twist, bend, squat, crouch, reach, balance, walk, stand.
• Use their hands to handle, control, or feel objects, tools, or controls.
• Repeat the same movements.
• Make fast, repeated movements of fingers, hands, and wrists.

If you are a motivated individual with a passion for maintaining office efficiency, we encourage you to apply at careers@brownsecuritysolutions.com