Customer Service/Parts Coordinator

We are seeking a detail-oriented and organized Customer Service/Parts Coordinator to join our team.  

The Customer Service/Parts Coordinator is responsible for ensuring efficiency, accuracy, integrity, and a high level of customer satisfaction throughout service operations.

Customer Service:

• Assist and support Service Technicians daily.   
• Work with Customer Success team to ensure customer satisfaction.
• Handle incoming and outgoing correspondence, including e-mails and phone calls.
• Run monthly call reports, PM schedule management, answering phones, etc.
• Act as Service Coordinator for all subcontractors. Coordinate and schedule subcontractors for any service call where it is needed.
• Assist with travel coordination: Book hotel, rental car, flights as needed for all BSS employees.
• Other responsibilities as required.

Parts Coordinator:

•  Accurately receiving all delivered parts and equipment.
  • Verify against purchase order.
  • Update inventory and pricing as needed.
  • Place on shelf or ship to appropriate tech.
• Update master inventory sheet (sign out sheet)
• Staging equipment for upcoming projects and ensuring that the proper equipment gets to the appropriate technicians and or location.
• Take Physical count in storage units.

The successful candidate should possess the following skills:

• Strong organizational and communication skills

• Microsoft office including Outlook, Word, Excel.
• Quick books.
• Purchasing, shipping/receiving experience a plus, but not required; will train.
• Ability to lift at least 50 pounds.
• Position is based in our office/ warehouse in Hamburg, NY
  • Monday – Friday 8am -5pm (1 hour lunch)

• Proficiency in organizational tasks and multitasking abilities
• Excellent phone etiquette and communication skills.

Physical Demands:

• Sit / stand for long periods of time.
• Ability to lift up to 50 pounds
• Twist, bend, squat, crouch, reach, balance, walk, stand.
• Use their hands to handle, control, or feel objects, tools, or controls.
• Repeat the same movements.
• Make fast, repeated movements of fingers, hands, and wrists.

Due to the nature of Brown Security Solutions business, all qualified candidates will be subject to a criminal background, drivers and drug pre-employment screening.

Job Type: Full-time

If interested, please email your resume to: careers@brownsecuritysolutions.com.